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consumer relations - file a Complaint
Consumer Relations Home :: Company Directory :: Frequently Asked Questions :: Consumer Rights and Tips :: File a Complaint :: Contact Us

 

File a Complaint

 

STEP 1 : Make sure that the company is under the regulatory authority of the NMPRC.



STEP 2 : Please read Consumer Rights and Tips and our Consumer's Frequently Asked Questions.

 

If the issue regards rates, please review Find Your Utility to view NMPRC approved tariffs.


STEP 3: We strongly suggest that consumers first discuss the issue with the company.


STEP 4 : If the situation cannot be resolved, please submit an Informal Complaint so we may mediate on your behalf with the company to provide assistance.


Please Click Here to Complete the Utility/Telecommunications Informal Complaint Form

 

Please Click Here to Complete the Transportation Informal Complaint Form


STEP 5 : Formal Complaint

If you are unsatisfied with the resolution of your informal Transportation or Utility informal complaint, you may file a formal complaint for a $25 fee that may be heard in front of the Commission.

 

Please pay careful attention to support your claim on:
“A statement of any laws, rules, orders, tariffs, certificates of public convenience and necessity, or operating authorities alleged to have been violated;”

 

PLEASE NOTE that it may take significant time (up to 3 months) for the Commission to hear formal complaints because the Commission is also hearing ratemaking cases. We appreciate your patience. The undisputed amount on your bill is due to your service provider, but the service provider cannot discontinue service for the disputed amount until your case has been resolved.

 

Utility statute may be found here:
Chapter 62, Public Utility Act

 

The rules and tariffs governing the electric cooperatives.

 

The rules and tariffs governing the investor owned electric utilities.

 

Rule 410 - Residential Customer Service by Gas, Electric & Electric Coop Utilities

 

Rule 560 - Service Standards for Electric Utilities


Transportation statute may be found here:

Chapter 65, Article 2A, Motor Carrier Act


Motor Carrier General Provisions


Transportation and Utility formal Complaints - Please Click Here to Download the Formal Complaint Form.



 
 
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