Insurance Bureaus >> Managed Health Care Bureau >> What we can do for you
What we can do for you
We assist consumers and providers with any health care insurance questions regarding:
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Concerns |
- Billing issues
- Coverage
- Terminations
- Denials of medically necessary services
- Referrals
- Prior authorizations
- Balance Billing
- Prescription coverage
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- Quality of Care
- Access of Services
- Grievance Process
- Language Requirements
- Cultural Requirements
- Insurer's Consumer Assistance
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If you have complaints with any of these services you can file a grievance with your health plan. If you are dissatisfied with the plan’s decision, you can request assistance from the Superintendent of Insurance. For more information regarding the grievance procedures see NMAC 13.10.17
Call us at 827-3928 or 1-888-4 ASK-PRC (27-5772) and ask for the Managed Health Care Bureau or contact us by e-mail mhcb.grievance@state.nm.us
We are here to help!
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