Jim Williamson, Interim Division Director
The Consumer Relations Division is dedicated to establishing and maintaining quality consumer services among those industries overseen by the Public Regulation Commission. The Consumer Relations Division investigates consumer inquiries and acts as the outreach office for the Commission by developing and implementing public awareness programs.
This web site is provided to our consumers as a courtesy, and for informational purposes only. The New Mexico Consumer Relations Division assumes no liability for this information; it is not accountable for any accidental misrepresentations or inaccuracies within this website, nor is it in any way liable for the quality, accuracy, or completeness of the information provided herein.
The site was established to assist consumers in locating general information that provides the answers to many commonly-asked questions. It was not intended to settle policy, billing, or contractual disputes. As Insurance policies and Utility terms and conditions vary, we encourage consumers to review their policies, terms and conditions, utility bills, etc., as the primary sources of accurate information regarding their accounts.
The information on this web site does not in any way substitute for that contained in the New Mexico Statutes or the New Mexico Public Regulation Commission Rules and Regulations. The site cannot provide legal clarification or advice of any sort; if you have legal questions, you should consult an attorney.
CRD Utility Procedures
Wireless Complaints by Company
CLEC Complaints 2009
ILEC Complaints 2009
ILEC Complaints by Company
Cramming & Slamming
Questions & Answers
Utilities Complaint Form
We recommend that you try to resolve your dispute with the utility company before you contact us. Many disputes can be resolved by asking for a company supervisor. If you cannot resolve the problem, contact us as soon as possible. You can file your complaint by mail, fax, phone, or by email by using our on-line complaint form. You may send a letter detailing the nature of the complaint in lieu of, or in addition to, the complaint form. Depending on the nature and complexity of the complaint, you may be required to submit a written inquiry to expedite investigation.
When the Consumer Relations Division receives your complaint, it will be assigned to a Compliance Officer for investigation and response. Once we have completed the investigation, the Compliance Officer will contact you to discuss the results. We may also contact you during the investigation with questions or requests for more information.
If you are submitting a letter by regular mail, fax, or email, make sure the following information is included:
•Name of the utility company involved
•Full name of the customer of record (NOTE: only the customer of record, or a party authorized with the utility company to discuss the account, can submit complaints. If you are writing on behalf of the customer of record, please indicate this in your letter, and enclose a short statement, signed by the account holder, that authorizes your involvement).
•Mailing address (if different from service address)
•Telephone number(s) involved or gas/electric/water/sewer account number
•Home telephone number
•Telephone number where the Compliance Officer can reach you during the day
•Details of the dispute, to include the company’s response to the complaint and the company representatives spoken to
If you are concerned that your utility service will be disconnected
before your complaint is received, please call the Consumer Relations
Division at (888) 427-5772 to file your complaint by phone. You may be
required to follow up with supporting documentation and/or a letter.
NMPRC regulations prohibit your utility service from being disconnected
while a complaint is being investigated—provided you continue to
pay the undisputed portion of your bill. If you do not pay anything,
the utility can disconnect your service, regardless of the time of year.
If you are not satisfied with the Compliance Officer’s decision, NMPRC regulations permit you to request a further review of the dispute. To do this you must file a formal complaint with the Commission within five (5) days of your receipt of the investigation results. A formal complaint is a legal action, which requires a $25 filing fee to cover the original filing and the production of ten (10) copies.
Gas and Electric
Slamming and Cramming
CRD Insurance Procedures
The Insurance Bureau of the Consumer Relations Division is staffed by trained professional employees committed to consumer assistance and satisfaction. Bureau staff members accomplish this by serving as liaisons between the consumer and the Insurance companies selling policies in New Mexico.
The Insurance Bureau offers assistance to consumers seeking to resolve disputes and complaints with licensed New Mexico Insurance Companies. We strongly suggest that consumers first discuss problems with company representatives; if the situation cannot be resolved, the Insurance Bureau will provide assistance.
Utility Complaint OnlineForm
If you need to download a complaint form in PDF format, please use the link below
(PDF) Utility Complaint Form
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Insurance Complaint Online Form
If you need to download a complaint form in PDF format,
please use the link below
(PDF) Insurance Complaint Form
Consumer Relations Contact Information:
General Information & Electronic mail:
|Utility Complaint||505-827-4463 (fax)|
|Insurance Complaint||505-827-4253 (fax)|
|Postal address:||P.O. Box 1269
Santa Fe, NM 87504-1269
Consumer Complaint Telephone Hours are:
Monday - Friday
8:00 a.m. - 12:00 p.m.
1:00 p.m. - 5:00 p.m.
Local Complaint Line: 505-827-4592
Toll Free Complaint Line: 1-888-427-5772
|CRD Insurance Complaints
CRD Utility/Transportation Complaints
|Email Complaints to: email@example.com|