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• Consumer Relations Division • File a Complaint • Consumer Alerts • Frequently Asked Questions • Help finding an agent or broker |
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The National Association of Insurance Commissioners
(NAIC) presents
Insure
U for Small Business to provide helpful information,
tips and considerations about insurance for owners
of small companies and home-based businesses.
Starting a Business in New Mexico? Click here for a Guide
Please check back as this area is still under construction and more Small business information will be added.
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Question: |
Who do New Mexicans contact when they have a Health Care Insurance Question or Concern? | A |
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Have
Questions about your health care insurance plan? |
Concerns
about health care insurance services? |
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| • Billing
issues • Coverage • Terminations • Denials of medically necessary services • Referrals • Prior authorizations • Balance Billing • Prescription coverage |
• Quality of
Care • Access of Services • Grievance Process • Language Requirements • Cultural Requirements • Insurer's Consumer Assistance |
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Now who are you going to call? YOUR New Mexico Insurance Regulator! |
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| US Postal Service Delivery: PO Box 1269 Santa Fe, NM 87504 |
UPS/FedEx Delivery: 1120 Paseo De Peralta 4th Floor, PERA Building Santa Fe, NM 87501 |
(505)
827-3928 or |
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| Informative Material | |
| Long
Term Care Shoppers Guide 1020 Medicare Supplement Guide |
|
Lists of Companies Selling Specific Types of Insurance
Long Term Care
Medical Savings Account
Medicare Plans to individuals under age 65 disabled and on Medicare
Medicare Supplement List
Medicare Supplement Rates
| Life and Health Related Links | |
| A Federal law known as COBRA, Consolidated Omnibus Budget Reconciliation Act of 1985, guarantees the right to buy group health insurance for up to 18 months. www.dol.gov/dol/topic/health-plans/cobra.htm | |
| www.nmmip.com, New Mexico Medical Insurance Pool, provides coverage for individuals unable to obtain coverage in the marketplace. | |
| NM Aging and Long-Term Services Department, New Mexico State Agency on Aging, for assistance and counseling to assure seniors are receiving all the benefits they’ve earned, i.e., Medigap or Long term care insurance policies and other Medicare issues. | |
| www.nmhia.com, New Mexico Health Insurance Alliance, provides coverage for small group and individual insurance. Link available January 03. | |
| www.nmlifega.org/contactus.cfm, The Guaranty Association is composed of all insurers licensed to sell life insurance, accident and health insurance, and individual annuities in the state of New Mexico. In the event that a member insurer is found to be insolvent and is ordered to be liquidated by a court, the Guaranty Association law enables the guaranty association to provide protection (up to the limits spelled out in the law) to New Mexico residents who are holders of life and health insurance policies and individual annuities with the insolvent insurer. | |
| Centers for Medicare and Medicaid Services | |
| The Official U.S. Government site for people with Medicare | |
For more information
about insurance fraud and how it affects you the consumer,
or to report a suspected incident you can go to
 |
|
Fraud Bureau Contact Info
P. O. Box 1269Santa Fe, NM 87504-1269
(505) 476-0560 Main Number
(505) 476-0479 Fax Number
(877) 807-4010 Toll-free Number
You may email the Bureau at: stopfraud@state.nm.us
Insurance fraud is one of the most costly white collar crimes in America, second only to tax evasion. Some experts estimate the annual cost to be 120 billion dollars nationally. It is estimated that the cost of insurance fraud in New Mexico alone is 280 million dollars per year. The financial impact of insurance fraud affects every citizen of our state in an immediate and substantial way.
Insurance fraud occurs when someone uses deceit to profit from insurance transactions. Insurance fraud is a criminal offense in New Mexico.
Go
to Title Insurance
The Title Insurance Bureau enforces the Insurance Code provisions relating to all aspects of title insurance regulation. This includes the annual setting of uniform premium rates and the promulgation of all policy forms, including endorsement forms. This Bureau also fields title insurance-related complaints from both consumers and the insurance industry.
Request for Title Claim Information
Pursuant to House Memorial 80 and the direction of the Mexico
Public Regulation Commission pursuant to that Memorial, the
Insurance Division has issued an Expanded
Request for Title Insurance Claim Information. Under
this request, all insurers that are licensed to write title
insurance in New Mexico are directed to provide the Commission
with a detailed report of all title insurance claims submitted
to them during 2003, 2004 and 2005 under title insurance
policies issued in the state of New Mexico. Results
shall be compiled on the attached Title
Insurance Claim Information spreadsheet and emailed to Kenny.Ortiz@state.nm.us by
August 1, 2007. Note that information submitted
pursuant to this data call may be made available to the
public.
Title Insurance Contact Info
Kenny Ortiz
(505) 827-4528
Kenny.Ortiz@state.nm.us
P.O. Box 1269
Santa Fe, NM 87504-1269
Fax: (505) 827-4734
Click
here for more reporting information for Underwriters and
Agents
Click
here for Title Insurance Premium Rates
Go
to Consumer Relations Division
The Consumer Relations Division is
dedicated to establishing and maintaining quality consumer
services among those industries overseen by the Public Regulation
Commission. The Consumer Relations Division investigates consumer
inquiries and acts as the outreach office for the Commission
by developing and implementing public awareness programs.
The Insurance Bureau of
the Consumer Relations Division is staffed by trained professional
employees committed to consumer assistance and satisfaction.
Bureau staff members accomplish this by serving as liaisons
between the consumer and the Insurance companies selling policies
in New Mexico.
The CRD Insurance Complaint Form is offered for online complaint submission on the Consumer Home Page.
You may also download a CRD Insurance Complaint Form in pdf format and mail to address below.
Understanding Insurance Coverage Brochure
Consumer Relations Contact Information:
| General Information & Electronic
mail: Telephone: 505-827-6940 Fax: 505-827-4463 Postal address: P.O. Box 1269 Santa Fe, NM 87504-1269 |
Consumer Complaint Telephone Hours
are: Monday - Friday 8:00 a.m. - 12:00 p.m. 1:00 p.m. - 5:00 p.m. |
Local Complaint Line: 505-827-6940 |
CRD Insurance Complaints Email: crd.complaints@state.nm.us |
|
Consumer Alerts
Current Alerts are also available on the NAIC
website
and archived alerts on the NAIC
Consumer home page
|
2010
Consumer Alerts |
|
File Date |
Alert# |
|---|---|
| March 10, 2010 | 2010-001 - Unauthorized sale of health insurance products |
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2009
Consumer Alerts |
|
File Date |
Alert# |
| April 22, 2009 | 2009-001 - HOMEOWNERS INSURANCE -GOING GREEN FOR HOMEOWNERS: WHAT INSURANCE QUESTIONS SHOULD YOU ASK? |
2008
Consumer Alerts |
|
File Date |
Alert# |
| April 23, 2008 | 2008-002 - What You Should Know about Applying for Individual Health Care Insurance |
| January 24, 2008 | 2008-001 - Storm Preparedness - A Four Step Process |