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consumer relations - Jurisdiction List
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The PRC regulates (has jurisdiction over) consumer issues relating to:

  • Transportation – billing issues for towing companies, ambulances, limousines, and taxis.

  • Transportation – intrastate motor carrier registration.

  • Pipeline safety – enforcement of state and federal regulations regarding oil and natural gas pipeline safety.

  • Utilities – natural gas, propane, investor-owned water and sewer, and electric companies and electric cooperatives.

  • Telecom – Incumbent Local Exchange Carrier (ILECS) – this includes CenturyLink QC, Windstream, and other local phone companies, including regulations of rates, service quality, and billing issues.

  • Telecom – Intrastate long distance carriers, including resellers of long distance and calling cards – billing, but not rates or terms of service.   

  • Telecom – Cellular Telephone Service providers (wireless) – No jurisdiction over rates, terms, or quality of service. The Commission does assist customers with wireless marketing and billing complaints.

  • Telecom –Competitive Local Exchange Carriers (CLECs) – Includes companies that provide local service in competition with the ILECs. Jurisdiction over rates, quality of service, and billing, but generally lightly regulated by the Commission.

  • Telecom – unauthorized billing or switching of carriers (cramming and slamming).
  • Moving companies - intrastate (within the state) moves

  • State Fire Marshall – Administration of the Fire Training Academy, Fire Service Support, Arson Investigations, and Code Enforcement.

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